Report Highlights Vancouver Clinic’s Work with Medicare Advantage to Treat Underserved Populations in Washington State
Vancouver Clinic’s neighborhood clinics rely on flexibilities in Medicare Advantage to deliver proactive, whole-person care management in Southwest Washington
Washington, D.C. – Better Medicare Alliance, the nation’s leading research and advocacy organization supporting Medicare Advantage, unveiled a new “Spotlight on Innovation” report profiling Vancouver Clinic’s work to meet the needs of underserved populations in Southwest Washington state.
Today, Vancouver Clinic operates 12 clinic locations with more than 1,200 employees and 400 providers across Southwest Washington, with plans to reach new markets in the coming months. Better Medicare Alliance’s reporting focuses on two neighborhood clinics opened in 2019 and 2020 with Humana and with a particular focus on serving dual-eligible and special needs beneficiaries.
The report, based on detailed interviews conducted by Better Medicare Alliance with Vancouver Clinic and Humana leaders, provides a case study in how the burgeoning, physician-owned multispecialty clinic harnesses tools found in Medicare Advantage to deliver care to lower-income and disabled Medicare beneficiaries in the region.
Vancouver Clinic’s neighborhood clinics serve as community hubs with access to social workers as part of patients’ care teams. Patients receive a comprehensive annual wellness visit lasting 60 minutes, thereby allowing time to address all of an individual patient’s concerns and foster stronger patient-provider relationships.
Many Vancouver Clinic patients are Medicare Advantage D-SNP (Dual-Eligible Special Needs Plan) enrollees. Vancouver Clinic leverages supplemental benefits in Medicare Advantage and its community partners to coordinate access to transportation, healthy foods, prescription drug delivery, and other supports to patients.
“This report offers a powerful, firsthand story of one of Washington’s foremost health care providers working hand-in-hand with Medicare Advantage to meet the needs of underserved adults and deliver better health outcomes to medically complex patients in need,” said Mary Beth Donahue, President and CEO of the Better Medicare Alliance. “The relationship that Vancouver Clinic and Humana – both BMA Allies – have forged through these neighborhood clinics is a testament to Medicare Advantage’s capacity to bring payors and providers together to deliver whole-person care that improves the lives of people with Medicare. Better Medicare Alliance is proud to spotlight this profile in innovation.”
“We are proud to bring to our community a first of its kind, innovative approach to healthcare,” said Mark Mantei, CEO, Vancouver Clinic. “Our proposition is that if we can integrate care under one umbrella and do an exceptional job for patients, we can improve quality and save money by keeping folks concentrating on their health outcomes.”
“Humana has a strong commitment to the value-based care model, which focuses on preventative, proactive, and personalized health care,” said Catherine Field, Senior Vice President and Northwest Division Leader at Humana. “Under the value-based care model, our members’ broader health needs are addressed with quality, holistic care, and their physicians consistently report improved patient outcomes.”