January 27, 2021

Measuring Patient Experience of Medicare Advantage Beneficiaries: Current Limitations of the Consumer Assessment Tool and Policy Recommendations

In this report, Better Medicare Alliance and researchers from NORC at the University of Chicago examine the current limitations of measuring patient experiences in the Medicare Advantage and Prescription Drug (MA-PD) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and offer policy recommendations to modernize the survey while improving its accuracy and usefulness.

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