Measuring Patient Experiences of Medicare Advantage Beneficiaries

January 27, 2021

This webinar examines the current limitations of measuring patient experiences in the Medicare Advantage and Prescription Drug (MA-PD) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and offers policy recommendations to modernize the survey while improving its accuracy and usability.

Speakers:

Caroline Pearson, Senior Vice President of NORC at the University of Chicago
Deborah Paone, DrPH, MHSA, Policy Consultant and Performance Evaluation Lead for SNP Alliance
Sarah Scholle, DrPH, MPH, Vice President for Research and Analysis at National Committee for Quality Assurance (NCQA)

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