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Measuring Patient Experiences of Medicare Advantage Beneficiaries

January 27, 2021

This webinar examines the current limitations of measuring patient experiences in the Medicare Advantage and Prescription Drug (MA-PD) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and offers policy recommendations to modernize the survey while improving its accuracy and usability.


  • Caroline Pearson, Senior Vice President of NORC at the University of Chicago
  • Deborah Paone, DrPH, MHSA, Policy Consultant and Performance Evaluation Lead for SNP Alliance
  • Sarah Scholle, DrPH, MPH, Vice President for Research and Analysis at National Committee for Quality Assurance (NCQA)