Fact Sheet
January 27, 2021

Fact Sheet: Measuring Patient Experience of Medicare Advantage Beneficiaries: Current Limitations of the Consumer Assessment Tool and Solutions for Improvements

This fact sheet summarizes a report from Better Medicare Alliance and NORC at the University of Chicago which examines the current limitations of measuring patient experiences in the Medicare Advantage and Prescription Drug (MA-PD) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and offers policy recommendations to modernize the survey while improving its accuracy and usefulness.

Read the full report HERE.

Sign Up for Policy Alerts

Sign up to receive exclusive updates on Medicare Advantage policy.