Fact Sheet
January 27, 2021 Fact Sheet: Measuring Patient Experience of Medicare Advantage Beneficiaries: Current Limitations of the Consumer Assessment Tool and Solutions for Improvements
This fact sheet summarizes a report from Better Medicare Alliance and NORC at the University of Chicago which examines the current limitations of measuring patient experiences in the Medicare Advantage and Prescription Drug (MA-PD) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and offers policy recommendations to modernize the survey while improving its accuracy and usefulness.